FAQs


Site Features: My Profile, Coupon Codes

Online Orders: Payments, Shipping, Product Information



How do I redeem a coupon?

To redeem a coupon on our Quick Checkout page, please enter the code into the Coupon Code field using all upper-case letters. Once entered, please click GO. Your discount will be automatically calculated and reflect within your subtotal.

If you receive an invalid or ineligible coupon error message

  • The purchase may not meet the requirements to use this coupon
  • The coupon code has been entered incorrectly
  • The coupon has been used previously or has expired

Please verify your purchase qualifies for the promotion and that the code was entered correctly using all upper-case letters. If you are still having difficulty, please contact us at customerservice@casciomusic.com or 1-800-462-2263 so we may assist you. Cascio Music will always give you the best price!


Are there coupon or special offer usage restrictions?

Special Offer and Coupon restrictions may apply due to vendor advertising and pricing limitations. Coupon codes and other special offer discounts cannot be used in conjunction with Bid Pricing, Institutional Purchase Orders, Custom or Special Orders, Cascio Music Gift Cards, A.T. by Audio Technica, Adams, Akai, Alesis, Allen & Heath, Alto Professional, Ampeg, Antoine Courtois, Armstrong, Arturia, Audio Technica, Axis Percussion, B&S, Bach, Behringer, Besson, Black Swamp Percussion, Blackstar, Boss, Buffet, Buffet Crampon, Bugera, C.G. Conn, Casio, Conn, Crown, DBX, Digitech, DW Drum Workshop, ESP, EVH, Fender, Fender Squier, Fishman, Focusrite, Fostex, Fox, Fulltone, Gretsch, Holton, Hoyer, Ibanez, JBL Pro, Jupiter, Keilwerth, King, Korg, Kremona, Kurzweil, LeBlanc, Lexicon, Line 6, LP Latin Percussion, Lowden, Ludwig, Mackie, Majestic, Mapex Marching, Martin, C.F., M-Audio, Meinl, Meinl Weston, Mesa-Boogie, Midwest Folding Products, Musser, Native Instruments, Nord, Novation, Numark, Orange, Pacific, Paiste, Pearl, Pearl Flutes, Pearl Marching, Pioneer, Prelude, Presonus, Primacoustic, PRS Guitars, QSC, Radial, Rane, Reloop, Roland, Sabian, Schecter, Scherzer, Schreiber, Selmer, Selmer Paris, Sennheiser, Sennheiser Electronic, Sheeran by Lowden, Shure, Strymon, Takamine, Tama, Tascam, V-Moda, Vic Firth, Vox, Warm Audio, Yamaha, Yanagisawa, Zildjian, and Zoom. Large-scale band and orchestra instruments such as timpanis, mallet keyboard instruments, string instruments, large brass, and others may also be restricted. Cascio Music reserves the right to change Special Offer and Coupon restrictions at any time. Coupons, Gift Card offers and other Special Offers are limited to 1 per person (unless otherwise specified) and exclude prior sales. If you are unsure if an item qualifies, please contact us at 1-800-462-2263 or customerservice@casciomusic.com for our best possible price.


I have an account, a sign-on and password from Cascio Music's previous website, InterstateMusic.com. The new site won't let me sign on. What's wrong?

There is a known issue with some user accounts from the old web system that did not migrate properly to the new system. The easiest and fastest solution to this problem is to simply create a new account on this system. From the login screen, click the Register button. It's very quick and very easy. Please note, the new user names do not need to be your email address. The password must be 6 characters and contain letters and numbers.


My Profile can store a lot of information. Is my information secure?

The simple answer is YES! We use secure socket layer encryption when any personal data is exchanged between you and CascioMusic.com or InterstateMusic.com. This is an industry standard procedure and is very safe.


How do I place an order online?

To place an online order, simply shop the website by typing what you are looking for into the general Search box, using our Catalog Item # search function or by navigating the department menus on the top of the screen. When you find the item you want, click Add To Cart. You will see the items and the total price of our order at the top right of your screen. When you've selected all of your products, click View Cart to review the items and quantities. Then click Quick Checkout. Follow the onscreen instructions to complete your order. It is very safe and convenient.


I've placed an order and want to know the status of the items I ordered. How do I do this?

As your order processes, you will receive emails that contain notifications and tracking numbers. So first, check your email! If you can't find the information you need, just give us a call at 1-800-462-2263 or email us at customerservice@casciomusic.com and we'll help you out.


I have an APO/FPO Address. Can I place an order?

Yes, absolutely. Simply use your standard APO/FPO shipping and billing address, select country U.S. and state AP. International shipping rates may apply.


Do you accept school Purchase Orders on the website?

At this time, we do not accept school purchase orders on the website. To use a school purchase order, please call our Customer Support center toll free at 1-800-462-2263.


Do you accept Money Orders, COD, or personal checks as payment methods?

Yes. Although we do not accept alternative payments online, we will accept a Cashiers Check, Money Order or personal check for the full amount of your purchase. (Don't forget the sales tax!) Orders that utilize alternative payment methods will be fulfilled and shipped after verification of the check clearing. Sorry, we do not accept COD. Please call our Customer Support center toll free at 1-800-462-2263 to arrange alternative payments.


I have a gift card. Can I use it on the website?

Yes. At the Quick Checkout Order Summary Screen you may enter the number on your gift card into the field "Gift Card No:___". Then click: "Apply To Order." Only one gift card can be applied per order at this time. If wish to only use a portion of your Gift Card or have multiple Gift Cards to use, call our Customer Support center toll free at 1-800-462-2263 and we'll help you out.


I have the NAMM Card. Can I use it on the website?

Yes. If you have a NAMM Card that you would like to use for payment on your order, be sure to select "NAMM Money Card" in the pulldown menu next to "Credit Card Type" You may also make NAMM Card Purchases by contacting our Customer Support center toll free 1-800-462-2263.


I forgot my password. How do I recover this information?

If you have a username and password on this new web system, you can easily receive your password via email to the email address that you have registered in your account. Click [Login] on the right hand bar, and click [Forgot Password?] on the login screen. Enter your username into the box and click [Send me my password]. Check your email for the lost information. If you have a username and password from the old Interstate Music system, and the new system will not allow you to log on, please click [Register] and set up a new account. It is very easy and fast to do.


I want to ship my order to my work or other address. Can I do this?

For your protection and ours, most of our orders must ship to the address that matches the billing address on the credit card you are using. If you would like more information or would like to coordinate an alternative shipping address, you can contact Customer Support by email or by phone 800-462-2263.


Do you offer drumsticks in bricks or other bulk quantities?

There are many products we can sell in bulk quantities. Please contact our Customer Support Center toll free at 1-800-462-2263 for details.


There is a free shipping promotion, but there's a shipping charge on my order at checkout. Why?

The most common cause of this problem is there may be an item in your cart that is not eligible for free shipping. Only in-stock items that can be shipped without oversize charges are eligible for our free shipping offer. There is also a minimum order for free shipping. If your order does not exceed the minimum dollar amount to qualify, shipping charges will calculate on your order. Click Here for Shipping Details.


I am interested in an item that says Phone/Email For Price. I already know the price. How do I put this item in my shopping cart?

Some of our items have restrictions on what price we publish. Rather than charging a higher price, we simply ask that you allow us to email you the price or tell you the price over the telephone. To put an item that is [email for price] in your cart, click on the link inside the email that you received with the price.


The picture of the product does not match the description. Why is this?

In some cases, the image of the product may not match the description when you use the pulldown menu to select a different color, size or model. Often just one color or size is chosen to be photograhed to represent that group of products. What you are seeing is the closest representation of the product available, but you will get precisely the color, size and model that you've ordered according to the description when you checkout.


Why do Drum Sets show hardware and cymbals in the product photos if it is not included?

Many of the photos on our site are professionally taken by the manufacturer. Drum sets, individual toms and some percussion products are typically photographed with hardware, stands and cymbals in order to provide an appealing set-up representation and to demonstrate how the drum set will look in a playable state. Please read the descriptions carefully as some drum sets include hardware or cymbals and some DO NOT include those items. We will deliver only what is stated in the product description of the item you purchase. "Hardware" often refers to hi-hat & cymbal stands, bass drum pedals, snare drum stands, and drum thrones.

A drum set purchase is very personal to drummers and can often be a large investment. We want to help you make an informed decision... you should feel great about your purchase! Our Customer Support Center has highly knowledgeable and experienced drummers who are able to help guide you through your Drum Set purchase. If you have any questions or would like clarifiation on the details or components of a drum set, please call 1-800-462-2263.

Free Shipping
  • Since 1887, the Yamaha Corporation in Japan has grown to become the world's largest manufacturer of musical instruments. Musicians worldwide place their confidence in Yamaha Drums, Keyboards, Woodwinds & Brass, plus Live Sound and Recording Gear.
  • C. F. Martin & Co. has been creating the finest instruments in the world for over 175 years. One of the world’s leading acoustic instrument makers, Martin guitars are hand-made by skilled craftsmen and women, using both old and new design and techniques.
  • Meinl Cymbals inspire drummers, offering them new sounds to hear and feel. Six different alloys are used for crafting cymbals, offering   the widest selection of basic cymbal sound characteristics. Based in Germany, Meinl also offers a wide assortment of high quality percussion instruments for all skill levels.
  • Archer offers Acoustic, Electric and Bass models – quality instruments with "sound" value at modest prices. Designed and performance-tested in the USA, these are ready-to-go right out of the box! With Archer, you're not paying for the "name," you're paying for the guitar. 
  • Union Drum Sets are designed and performance tested in the USA ... and come with everything needed to start playing, right out of the box. Quality Drum Hardware and Hand Percussion round out the Union Drums line.
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