Online Ordering Policy

  • We accept VISA, Master Card, Discover, American Express, our NAMM Music Money credit card, and PayPal.
  • Credit card billing address must match the billing address of the customer placing the order.
  • Wisconsin residents will be charged appropriate state/county sales tax.

Shipping Policies

Some items must be Special Ordered, shipped Factory-Direct, or may be currently Backordered. Please see availability below for details.

All Special Order, Factory-Direct, and Backordered items will be sent by Standard Ground Service.

Orders shipped outside the lower 48 states will be sent by UPS Air or USPS, whichever is more economical. Please contact us prior to order placement if you have other requirements.

Shipments to APO/FPO addresses, US territories (Guam, Virgin Islands, etc), and Puerto Rico will be shipped via USPS Priority Mail whenever possible to save you money. Some large packages cannot be shipped to these locations via USPS. For more information on this or regarding international shipments, please contact us at 800-462-2263 or customerservice@interstatemusic.com for details.

Availability

Items marked "Usually Ships in 1 day" are in-stock at our Main Distribution Center.

Items marked "Usually Ships in 2 days" are in-stock at one of our other Distribution Centers for shipment. Please contact us at 800-462-2263 or customerservice@interstatemusic.com for details.

Items marked "Usually Ships in 3 days" are in-stock at our Retail Store and will be transferred to our Distribution Center for shipment. Orders containing items in-stock at our Retail Store to be transferred to our Distribution Center for shipment will be held and shipped as complete as possible unless otherwise requested. Please contact us at 800-462-2263 or customerservice@interstatemusic.com for details.

Arrival dates for Factory-Direct shipments and Special Orders vary. Please contact us at 800-462-2263 or customerservice@interstatemusic.com for details.

Standard Shipping (Ground Service)

Most orders ship the next business day after placement and arrive in three to five business days when using Standard Ground service if received and verified by 2pm CST. Sorry, no deliveries on weekends. Some orders may require additional time to verify for security purposes.

Most orders over $99 ship free. To view shipping rates, please use the "Calculate Shipping" feature found in our Shopping Cart or the "Change Shipping Method" feature found on our Quick Checkout page. For details and exceptions please see our shipping & handling chart.

Express Shipping (One Day and Two Day Air Service)

Express Shipping orders consisting completely of items warehoused at our Distribution Center will ship the same business day when received and verified by 2pm CST. Orders of this type received after 2pm CST Friday through Sunday will be shipped the following Monday. Sorry, no deliveries on weekends. Some orders may require additional time to verify for security purposes.

Express Shipping orders containing a mix of items warehoused at our Distribution Center and at our Retail Store will be held and shipped as completely as possible for greater savings unless otherwise requested. Please contact us at 800-462-2263 or customerservice@interstatemusic.com for details.

Express Shipping rates are determined by size and value. To view shipping rates, please use the "Calculate Shipping" feature found in our Shopping Cart or the "Change Shipping Method" feature found on our Quick Checkout page. For details and exceptions please see our shipping & handling chart.

Unable to Calculate a Shipping Charge

Orders shipped outside the lower 48 states and/or for large items that must be shipped by a freight carrier other than UPS or USPS may display an "Unable to Calculate Shipping Charge" message when using the "Calculate Shipping" feature found in our Shopping Cart or the "Change Shipping Method" feature found on our Quick Checkout page. Orders received and verified with an "Unable to Calculate Shipping Charge" message will be shipped using the most economical option available and charged actual freight charges.

Pricing Policy

We make every effort to offer the lowest possible price on all items we carry. We will match any advertised price. Any price matching which we offer must be done by phone or mail. We must be able to verify price online or in writing.

Terms of Use

The InterstateMusic.com website is operated by Cascio Music Co., Inc. The mailing address for InterstateMusic.com is 13819 W. National Ave., New Berlin, WI 53151.

Please review these Terms and Conditions. Your use of this website constitutes your agreement to be bound by them. If you do not agree with any of these Terms and Conditions, do not use this website.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed.

Copyright Notice

All of the materials on the website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by InterstateMusic.com, one of its affiliates or by third parties who have licensed their materials to InterstateMusic.com.

The website is intended solely for your personal, noncommercial use. You may print and store selected portions of the materials for your own personal, non–commercial use; HOWEVER, no right, title or interest in any copied materials is transferred to you as a result of any such copying.

Except as noted above, you may not reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the materials without first obtaining written permission from InterstateMusic.com.

Submissions

We welcome your comments regarding this website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "communications") sent to the website shall be and remain the exclusive property of InterstateMusic.com. Your submission of any such communications shall constitute an assignment to InterstateMusic.com of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the communications. InterstateMusic.com will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss

The information on this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you.

Gift Certificates

All gift cards are deemed purchased in and issued from the State of Wisconsin. The risk of loss and title to such items pass to the purchaser upon our delivery to the carrier.

DISCLAIMERS (GENERAL)

THE INTERSTATEMUSIC.COM WEBSITE IS OPERATED ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, INTERSTATEMUSIC.COM AND ITS AFFILIATES (COLLECTIVELY, "INTERSTATE") DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

WITHOUT LIMITING THE FOREGOING, INTERSTATE DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.

WITHOUT LIMITING THE FOREGOING, INTERSTATE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THIS WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

WITHOUT LIMITING THE FOREGOING, INTERSTATE DISCLAIMS ANY LIABILITY AS TO THE ACCURACY OR COMPLETENESS OF EACH ITEM DESCRIPTION.

INTERSTATE DOES NOT ENDORSE NOR MAKE ANY WARRANTIES OR REPRESENTATIONS ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS WEBSITE, OR ABOUT ANY WEBSITE YOU MAY ACCESS THROUGH THIS WEBSITE. LINKS TO OTHER SITES ARE PROVIDED FOR CONVENIENCE ONLY. YOU NEED TO MAKE YOUR OWN DECISIONS REGARDING YOUR INTERACTIONS OR COMMUNICATIONS WITH ANY OTHER WEBSITE.

INTERSTATE ASSUMES NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THIS WEBSITE.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, SHALL INTERSTATE OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE.

THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF INTERSTATE HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF INTERSTATE UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED TWO HUNDRED DOLLARS ($200).

ENFORCEMENT OF TERMS AND CONDITIONS

BY ACCESSING AND USING THE INTERSTATEMUSIC.COM WEBSITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF WISCONSIN, UNITED STATES OF AMERICA.

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